Privacy policies are an important consideration for any industry that deals with personal information. To that end, there are several key points that both consumers and pub owners should keep in mind when it comes to privacy policies.
At PartyPeople, we value the privacy of our customers and pubs. We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy describes the types of personal information we collect from our customers and pubs and how we use that information.
Collection of Personal Information
Pubs should only collect personal information that is necessary for the operation of their business. This includes information such as name, email address, phone number, and date of birth. They should also clearly state why this information is being collected and how it will be used. For example, a pub might collect a customer's name and phone number from reserving a table or their email address to send promotional offers.
Use of Personal Information
We use personal information to provide our services, improve our services, and communicate with our customers and pubs. This may include providing information about our services, processing payments, and responding to inquiries. We may also use personal information for analytical purposes, such as evaluating the usage of our services and improving the user experience.
Consent
Consent is an essential component of any privacy policy. Pubs should only ask customers to provide personal information with their explicit consent. This means that they must be informed of the purpose of the collection and how it will be used. Consent should be obtained unambiguously, such as through a checkbox or signature.
Security Measures
Pubs must take reasonable steps to protect the personal information of their customers. This includes measures such as encryption, password protection, and restricted access. For example, a pub might encrypt customer data when stored on its servers and only allow authorized personnel to access it.
Data Breach Notification
If a data breach occurs, pubs must notify their customers immediately. This includes informing them of what information was breached and the steps the pub takes to remedy the situation. The notification should be clear and concise and provide customers with information on protecting themselves from identity theft or other harm.
Sharing of Personal Information
Pubs should only share personal information with third parties when it is necessary to operate their business. This includes sharing information with payment processors or delivery companies. Before sharing personal information, pubs should ensure that the third party has adequate security measures to protect it.
Marketing Communications
Pubs must obtain consent before sending marketing communications to their customers. Customers should also be allowed to opt out of these communications. For example, a pub might send a promotional email to customers who have opted-in to receive marketing communications and provide an unsubscribe link in the email footer.
Data Retention
Pubs should only retain personal information for as long as it is necessary to operate their business. Once the information is no longer needed, it should be securely destroyed. Pubs should have a clear policy for data retention and should regularly review and update it as necessary.
Age Restrictions & Drugs
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. Pubs must not entertain services for children and teens. Below 18 consumers are strictly not allowed in the pubs. Moreover, PartyPeople doesn’t promote the consumption of drugs and doesn’t tolerate such cases! Pubs must have a look at this carefully without any miss!
Geolocation Data
If pubs collect geolocation data from customers, they must obtain explicit consent. Geolocation data is information that identifies the physical location of a device, such as a mobile phone. Pubs should communicate why this information is being collected and how it will be used.
Information from Pubs
We collect information from pubs to evaluate their services and rank them based on our parameters. We do not share this information with customers or third parties. The information we collect may include the location, contact information, and services the pub provides.
Reviews and Ratings
We collect reviews and ratings from customers to evaluate the services of pubs. We may share this information with pubs to help them improve their services. We do not share personal information about the customer who provided the review or rating.
Cookies
We use cookies to improve our services and personalize the customer experience. Cookies are small text files stored on users' devices when they visit our app. We use cookies to remember user preferences and settings, analyze user behaviour, and measure the effectiveness of our marketing campaigns. Customers can choose to disable cookies, which may affect our services' functionality.
Third-Party Services
Pubs should ensure that any third-party services they use, such as payment processors or delivery companies, have adequate security measures to protect personal information. Pubs should also clearly communicate how these services will use personal information and whether they will share it with other third parties.
Employee Training:
Pubs must ensure that their employees are trained on handling personal information per the privacy policy. This includes data security, data breach response, and customer privacy rights training. Moreover, they should have a streamlined system so consumers can have a smooth, hassle-free experience!
Complaints
Pubs must have a process for handling customer complaints about their service. This includes providing a point of contact for customers to submit complaints and responding to them promptly and effectively so the consumers can be at ease!
Transparency
Pubs must be transparent about how they use personal information and how it is being protected. This includes communicating their privacy policy, providing access to personal information upon request, and being open about any data breaches or other incidents that might affect customers.
Legal Compliance
Pubs must comply with relevant privacy laws and regulations in India. We don’t work with any Pubs with issues with their Legal Compliance. If there are any issues with the paperwork, they don't follow the guidelines, or they think of doing so soon, we will cancel our association with them!
Accountability
Finally, pubs must be accountable for their privacy practices. This includes regularly reviewing and updating their privacy policy, responding to customer complaints, and taking appropriate action in the event of a data breach or other incident that might affect customer privacy.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Customers and pubs will be notified of any material changes to this policy. And Pubs must have a detailed eye on the new update whenever done!
Our Privacy Policy is designed to protect the personal information of our customers and pubs while providing a positive user experience. We take our responsibilities seriously and have established policies and procedures to ensure that personal information is collected, used, and shared in accordance with applicable laws and regulations. Customers and pubs can trust PartyPeople to handle their personal information with care and respect.